FaQs

 E-Mail: support@ayamaya.com

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on all orders in US

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for over 24h, every day.

FaQs. General Information

I haven't received my item. What can I do?

Please send your order number to our customer service email: support@ayamaya.com

We will reply to you within 24 hours and help you solve the problems as soon as possible.

Can I change my order ?

If your order has not been sent, it can be changed.

Unfortunately can't, if it has already been sent. However, if you no longer want your order, you can return it to us to receive a refund. Click here to read our Returns Policy.

What happens if the product I've ordered isn't in stock

If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.

Our system is cleverly designed to ensure that stock levels are always accurate and that products ordered are available - sometimes it can make a mistake, it's only sometimes and we'll work hard to make sure that it doesn't happen again.

How much does the shipping cost?

All items are shipped from our warehouse in California via USPS or UPS free shipping.

Delivery time?

Usually delivers between 2-8 business days. (US Address Only)

Items are generally shipped out within 24-48 hours after your payment has been cleared (Sat. & Sun. & Public holiday excluded.) .

How safe is online shopping with ayamaya?

It's safer than ever!

We use one of the most secure online ordering systems and are constantly improving our software to make sure we offer the highest possible security at all times.

In fact, AYAMAYA uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

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